RETURN AND REFUND POLICY

Return Process

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please Note: After 30 days we will NOT be able to process a return.

To be eligible for a return, you must meet any of the following:

• Your Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You received the digital receipt or proof of purchase from DealGoods™ (www.dealgoods.net).
• The item was delivered damaged or is missing parts.

To start a return, you can contact us through the contact page at support@dealgoods.net. Or you can use the live chat feature on our website. You can also process a return yourself on the account page when you create an account with us. Click here to process a return through your account!

A return takes about 3-7 business days to be fully confirmed and processed. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@dealgoods.net.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. You will have to send a picture of the item for confirmation.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since we’ve approved your return, please contact us at support@dealgoods.net.

If you are requesting a refund before your product has been shipped, you must request it within 24 hours after you've purchased the items. If your package has already been shipped or it is after the 24-hour window, you must wait until you receive the shipment to request a refund and return.